Introduction

WatBox.ai (“WatBox”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. When you interact with our website or use our WhatsApp + Salesforce integration services, you entrust us with your data, and we take this responsibility seriously. This Privacy Policy explains what data we collect, how we use it, how we protect it, and the rights you have regarding your information. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

WatBox.ai operates under Inno Valley Works Pvt Ltd and its affiliates. Any reference to WatBox in this document includes all related entities involved in providing our digital products, services, and platform features.

Data We Collect

WatBox collects different types of personal and non-personal information to provide a seamless service experience. Information may be collected directly from you, automatically through our website, or via integrations connected to our services.

When you fill out forms, request demos, contact support, subscribe to newsletters, or sign up for our services, we may collect your name, email, phone number, company details, job title, billing information, and other business-related data.

In the case of CRM integrations—including WhatsApp Business for Salesforce—we may process data required for service functionality, such as user IDs, contact details, configuration settings, metadata related to WhatsApp messages, and message delivery status. However, WatBox does not store or access the content of any WhatsApp messages exchanged inside your CRM. All messaging content remains securely stored only within your Salesforce instance, encrypted according to Salesforce standards, and exchanged directly through Meta’s WhatsApp API.

How We Use Your Data

We process personal data to enable, maintain, and improve the services you use. This includes verifying your identity, managing your account, enabling WhatsApp–Salesforce integration, resolving technical issues, enhancing performance, and providing customer support. We use the information to communicate essential service updates, planned maintenance, product releases, and industry-relevant content. Marketing emails are sent only when permitted, and you may opt out anytime.

We analyze website traffic patterns, user interactions, and integration behavior to optimize our platform, strengthen security, and develop new features. The data collected may also be used for internal audits, troubleshooting, research, analytics, and ensuring compliance with applicable laws and platform standards.

Data Storage and Security

WatBox employs robust safeguards to protect all personal information under our control. This includes encryption, strict access controls, secure hosting environments, regular security assessments, vulnerability checks, and monitoring systems designed to prevent unauthorized access or data breaches. The retention of personal data is limited to what is necessary to meet contractual, operational, legal, and regulatory requirements.

For integrations like WhatsApp Business for Salesforce, WatBox does not store message content or attachments on our servers. All WhatsApp communications are stored only within your Salesforce CRM, protected by Salesforce’s enterprise-grade security. Any transmission to or from Meta’s WhatsApp servers follows Meta’s own security protocols, over which WatBox has no access or control.

How We Share or Disclose Personal Data

WatBox does not sell, rent, or trade your personal information. However, we may disclose information only when necessary for legitimate business or legal purposes. This includes sharing data with trusted service providers that support hosting, analytics, customer support, communication systems, or payment processing. These partners follow strict confidentiality agreements and security practices.

We may also disclose data to comply with legal obligations, governmental requests, law enforcement requirements, or other applicable regulations. In case of mergers, acquisitions, business restructuring, or similar corporate transactions, personal data may be transferred to the successor entity under continued protection in line with this Privacy Policy.

Your Rights

You have the right to access, update, correct, delete, or restrict the processing of your personal data. You can also opt out of marketing communications at any time. For data stored inside your CRM environment (such as Salesforce records handled through the WhatsApp integration), WatBox will direct your request to your system administrator, since those records remain under your organization’s control.

If you wish to exercise any privacy-related rights, our support team is available to assist you.

Cookies and Tracking Technologies

Our website uses cookies to improve performance, analyze usage patterns, personalize content, and enhance user experience. Cookies may store information such as preferences, session identifiers, or analytics data. You can manage or disable cookies through your browser settings.

The WhatsApp–Salesforce integration built by WatBox does not use cookies because it runs entirely within your CRM environment and does not require browser-based tracking technologies.

Data Retention

WatBox retains personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to meet legal and contractual obligations. When data is no longer needed, it is securely deleted or anonymized.

Children’s Privacy

WatBox is designed for business users and not for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect product enhancements, regulatory changes, or updates to our business practices. The latest version will always be posted on this page, and the “Last Updated” date will be revised. Your continued use of our services after updates indicates acceptance of the updated policy.

Contact Us

If you have any questions, requests, or concerns related to this Privacy Policy or our data practices, you can reach us through the following:

Email : sales@innovalleyworks.com

Phone : +1 302 304 1537