WatBox is the Salesforce-native platform for WhatsApp, SMS, telephony (CTI), and AI Receptionist — every customer conversation, captured inside Salesforce, against one record, in real time.
A complete calls platform inside Salesforce — CTI, web softphone, IVR, hold queues, call recording, AI transcription, and screen pop on every inbound call.
Two-way SMS, built natively into Salesforce — inbound and outbound text messages from any record, with templates, bulk sends, flow automation, and AI conversation insights.
WhatsApp working natively inside Salesforce via the WhatsApp Business API. Two-way chats, broadcasts, voice notes, and WhatsApp Calling — every message logged on the right Salesforce record.
Never miss a customer again. AI answers calls 24/7, replies to WhatsApp and SMS in seconds, qualifies leads, and writes back to Salesforce — all without human intervention.
Let's look at what's happening in most organizations — and what it should look like instead.
"Conversations are spread across calls, SMS, and WhatsApp — and nothing lands in Salesforce."
"What if all communication lived in one place?"
WatBox is designed around the real workflows of marketing, sales, service teams, and the customers they serve.
From a 14-feature voice suite to AI-powered WhatsApp, WatBox brings the full communication stack into Salesforce.
Email open rates languish. Phone calls go unanswered. WhatsApp is where your customers already are — and where they actually reply.
Real reviews from real WatBox customers — across real estate, cruise, hair restoration, energy comparison, NFP, and more.
We had an incredible experience working with Dharshini, Harikumaresh, Richard, Anu and the entire Watbox team. They were fast, efficient, and went above and beyond to deliver exactly what we needed - a seamless WhatsApp to Salesforce integration - all at a fraction of the cost we were originally quoted elsewhere.
Watbox has really been a game-changer for us. What I like the most is how everything happens inside Salesforce—whether it’s our lead generation, sales follow-ups, or CRM interactions, the team can talk to customers directly from the platform. No need to switch between tools. The chatbot, instant notifications, and automation features are all built in, and that’s made our process way more efficient.
We've had a great experience working with Inno Valley Works team. Their deployment of WhatsApp within Salesforce was quick and straightforward. We've been able not only communicate with our clients via WhatsApp, but we've also realized that our clients have been reaching out to us via WhatsApp and now we are able to capture those messages as well.
WatBox is a reliable and powerful tool that enhances communication, saves time, and boosts productivity. Highly recommended for any business looking to elevate their CRM experience with integrated messaging.
We were looking for a simple Whatsapp integration solution for a NFP Salesforce product which had a unique requirement. Inno Valley Works went above and beyond with their support and provided a very quick solution. They had a great turnaround time with very good support. Their step by step guide was very detailed. Highly recommended
Innovalley has been an exceptional partner in our journey to enhance customer engagement and satisfaction. Their team's expertise in seamlessly integrating WhatsApp into our Salesforce CRM has been instrumental in delivering a seamless and personalized communication experience for our customers.
Always quick response to all concerns and very helpful solutions were given in every aspect.
Product has helped our team connect with clients all over the world with their preferred messaging app. Service for WhatsApp integration has been top-notch, always responsive & helpful.
A very good product and a very decent price, the support is excellent!
WatBox is a Salesforce-native multichannel communication platform that brings WhatsApp, SMS, telephony (CTI), AI Receptionist, and AI Insights directly inside Salesforce — all in a single managed package installed from Salesforce AppExchange. Every customer conversation lives inside Salesforce, against one record, with full security and audit history. This Salesforce WhatsApp integration replaces three or four standalone tools.
WatBox brings WhatsApp natively inside Salesforce via the WhatsApp Business API. It installs as a managed package and connects WhatsApp Business with your Salesforce org so reps can send and receive WhatsApp messages — text, media, location, documents, voice notes, and WhatsApp Calls — directly from any Salesforce record. WatBox is an official Meta Business Partner and Salesforce AppExchange app, and supports both Cloud API and Coexistence modes. The Salesforce WhatsApp integration takes minutes to enable.
WatBox delivers native two-way SMS inside Salesforce — inbound and outbound text messages on any Salesforce record, with templates, personalized bulk sends, flow automation, a unified SMS Inbox, and AI conversation insights. Reps send and receive SMS without ever leaving Salesforce. This Salesforce SMS integration installs as a managed package from AppExchange.
Yes. WatBox is a full CTI for Salesforce (Computer Telephony Integration). The 14-feature suite includes click-to-dial, a web softphone, IVR routing, hold queues, call recording, AI-powered transcription, dedicated business numbers, inbound screen pop, and auto call logging — all running inside Salesforce Lightning, no external app required.
Yes. WatBox is a complete telephony system inside Salesforce. Reps make and receive calls from a softphone embedded in Lightning, get IVR routing and queues, see screen pop with full customer context, record and transcribe calls automatically, and log every interaction against the right Salesforce record — replacing your standalone phone system entirely.
Yes. WatBox is 100% Salesforce-native and listed on Salesforce AppExchange. It installs as a managed package, runs entirely inside Salesforce Lightning, respects your existing security model and permissions, and writes all data into standard Salesforce objects — no external CRM, middleware, or duplicate database required.
The WatBox AI Receptionist is an always-on AI voice agent that answers inbound calls 24/7 inside Salesforce. It greets callers, qualifies inquiries, books demos, routes to the right rep, and logs every conversation as a transcribed activity on the Salesforce record — no missed calls, no missed leads.
Yes. WatBox includes a built-in AI Layer that auto-responds on WhatsApp and SMS, answers calls 24/7 with the AI Receptionist, qualifies leads, triages tickets, generates call transcripts, and provides AI Insights on every customer conversation — all without human intervention.
Yes. WatBox offers a 15-day free trial with no credit card required. Book a demo to get started.
WatBox is a product by Inno Valley Works, a Salesforce Summit Partner and Meta Business Partner. Inno Valley Works operates from Newark, Delaware (USA) and Coimbatore, India, serving 500+ customers worldwide.
Drop us a line. We'll spin up your trial, run a tailored demo, and have you sending your first WhatsApp from Salesforce — usually within a day.
Start with a 15 day trial for you to taste the CRM + WhatsApp interactions!
