Salesforce Text Messaging App – Two-Way SMS

Name: WatBox
Brand: Whatsapp
Rating: 5 (6 reviews)

Engage customers with Salesforce Text Messaging. Send & receive two-way SMS, automate campaigns, and boost sales, support, and marketing.

Why Text Messaging Matters

Text messaging has become one of the fastest, most reliable, and most personal ways to communicate with customers. Unlike emails or calls that may be missed, SMS messages are opened and read almost instantly, making it an essential channel for businesses today. With Salesforce Text Messaging, you can bring this power directly into your CRM. The app enables seamless two-way conversations that are automatically linked to your Salesforce records, whether they are leads, contacts, or cases.

This not only improves customer engagement but also boosts efficiency across sales, support, and marketing teams.

SMS Features

Key Features

Two-Way SMS in Salesforce

Send and receive SMS without leaving Salesforce. Manage conversations seamlessly from within your CRM.

Unified Team Communication

Keep sales, support, and marketing teams aligned by managing all text communications in one place.

Connected to CRM Records

Every SMS is automatically tied to Salesforce records, giving full context to customer interactions.

Automated SMS Campaigns

Plan, schedule, and send SMS campaigns at scale. Use templates to run promotions, alerts, and reminders.

Secure & Compliant Messaging

Ensure your text communications meet industry standards and regulations for secure, trusted engagement.

SMS Features

Sub-Features

SMS for Sales Teams

Boost sales with instant SMS follow-ups
in Salesforce. Engage leads faster, close deals quicker, and enhance customer satisfaction.

SMS for Customer Support

Resolve issues faster with Salesforce SMS. Manage multiple customer requests seamlessly through linked, trackable conversations.

SMS for Marketing

Drive engagement with Salesforce SMS. Run campaigns, send alerts, and schedule promotions easily using templates and automation.

Use Cases

Use Cases by Industry

Education

Notify students & parents instantly with assignment and schedule change alerts.

Finance

Send secure payment alerts, account notifications, and banking updates with SMS.

Healthcare

Appointment reminders, health check follow-ups, and patient engagement via SMS.

Retail

Share retail promotions, product launches, and delivery status updates instantly.

Faq

Frequently Asked Questions

Can I send and receive SMS from Salesforce?

Yes, the app allows seamless two-way messaging directly in Salesforce.

Is Salesforce Text Messaging available for all Salesforce editions?

Yes, Salesforce Text Messaging works with most Salesforce editions, allowing businesses of any size to send and receive SMS within their CRM.

Can I automate SMS campaigns in Salesforce Text Messaging?

Absolutely. With Salesforce Text Messaging, you can create automated SMS workflows, schedule campaigns, and use templates to streamline marketing efforts.

Level up WhatsApp Integration with Salesforce

Start with a 15 day trial for you to taste the CRM + WhatsApp interactions!

Start with 15-days trial

An Inno Valley Works Product

A Inno Valley Works Product