01
AI Receptionist
24/7 AI voice agent answers your inbound calls, qualifies leads, books meetings, and routes urgent calls to humans — all in natural, multi-turn conversation.
Channel · AI Layer
AI that
AI that
never sleeps.
Never miss a customer again. AI answers calls 24/7, replies to WhatsApp and SMS in seconds, qualifies leads, triages cases, and writes back to Salesforce — all without human intervention.
4.9 ★★★★★
·
500+ teams trust WatBox
·
Salesforce AppExchange
WatBox AI
24 / 7 · 50+ languages
Actions taken
Lead qualified · BANT 87
Meeting booked · Thu 2 PM
Case opened · P1
+70%
resolved by AI
AI response · 0.8s
"Got it. Booking Thursday 2 PM for you 🤖"
< 3 sec · 70% resolved
24/7
AI coverage, never offline
< 3 sec
Average response time
70%
Inbound resolved by AI
50+
Languages supported
Features
Everything you need —
Everything you need —
in Salesforce.
02
Auto-Reply on WhatsApp
AI replies to WhatsApp inbound messages in seconds — qualifying leads, answering FAQs, scheduling appointments, and escalating to humans when needed.
03
Auto-Reply on SMS
AI handles two-way SMS conversations to qualify, nurture, and convert — escalating to a human only when complexity demands it.
04
Lead Qualification
AI asks the right questions, scores responses against BANT/MEDDIC criteria, updates Salesforce fields, and routes high-intent leads to your sales team instantly.
05
Case Triage
Inbound issues are categorized, prioritized, and routed by AI. Common questions get answered automatically. Complex ones reach the right agent with full context.
06
Call Transcription
Every call is transcribed in real time. Searchable, summarized with key topics, sentiment, and action items — all attached to the Salesforce record.
07
Sentiment Analysis
Every conversation — voice, WhatsApp, SMS — is scored for sentiment and intent. See which customers are happy, frustrated, churning, or ready to buy.
08
AI Insights
AI surfaces patterns across all customer conversations: common questions, complaint themes, deal blockers, churn risks — all in Salesforce dashboards.
09
Custom AI Bots
Train custom bots on your knowledge base, product catalog, and historical conversations. Deploy them across every channel — voice, WhatsApp, SMS, web.
10
Meeting Scheduling
AI books meetings on your calendar, checks availability, sends confirmations, and reschedules when needed — without a human ever touching it.
11
Smart Handoff
When AI hands off to a human, the agent receives the full conversation transcript, AI-generated summary, sentiment score, and recommended next action.
12
Multi-Language
AI converses fluently in 50+ languages — your global customers get instant responses in their native language, automatically detected from the message.
How it Works
From zero to live —
From zero to live —
in days, not months.
01
Train AI on your business
Upload your knowledge base, product docs, past tickets, and call recordings. WatBox AI learns your brand voice, common questions, and qualification criteria.
02
Deploy across channels
Activate AI on voice (AI Receptionist), WhatsApp, SMS, or all three. Configure when AI handles solo vs. when it escalates to humans.
03
Watch it work
AI handles inbound conversations in real time. Every interaction is logged in Salesforce with full transcript, summary, and outcome.
04
Refine & expand
Review AI performance in Salesforce dashboards. Refine prompts, add new use cases, and let AI handle more of your customer conversations over time.
Use Cases
See how teams
See how teams
put this to work.
Never miss an after-hours call
AI Receptionist picks up calls after 6pm, qualifies the caller, books a follow-up, and creates a Lead in Salesforce — so your team starts every morning with warm pipeline.
Instant WhatsApp responses
Customers expect replies in seconds. AI handles the first response on every WhatsApp inbound — gathering context, answering FAQs, and only escalating when human help is needed.
Smarter sales forecasts
AI Insights surfaces sentiment trends, deal blockers, and churn signals across every conversation in Salesforce — giving sales managers a pulse they couldn't see before.
Customer support that scales
AI handles 70% of inbound support tickets autonomously — answering common questions, gathering details, and only escalating complex cases. Agents focus on what matters.
FAQ
Common
Common
questions.
How does WatBox AI work inside Salesforce?
WatBox AI is built natively into the Salesforce platform. It listens to inbound voice, WhatsApp, and SMS conversations, responds in real time, qualifies leads, updates Salesforce records, and escalates to human agents when needed — all without leaving Salesforce.
Can the AI handle complex customer conversations?
Yes. WatBox AI supports multi-turn, context-aware conversations across voice, WhatsApp, and SMS. It remembers what was said earlier, asks clarifying questions, and can handoff to a human at any point with full transcript and context.
Does AI replace my human agents?
No — it amplifies them. AI handles routine and after-hours interactions so your human agents focus on complex, high-value conversations. When AI escalates to a human, the agent gets a complete summary and recommended next action.
What languages does WatBox AI support?
WatBox AI converses fluently in 50+ languages including English, Spanish, French, German, Hindi, Tamil, Arabic, Mandarin, Japanese, and Portuguese. Language is auto-detected from each message.
Is my customer data secure with AI?
Yes. All AI processing happens within Salesforce-approved infrastructure with end-to-end encryption. WatBox is SOC 2 compliant and follows GDPR and HIPAA-equivalent data handling standards.
Can I train the AI on my own data?
Yes. Upload your knowledge base, past conversation logs, product docs, and FAQs. WatBox AI fine-tunes on your specific business context, brand voice, and qualification criteria.
What happens when AI doesn't know the answer?
AI gracefully hands off to a human agent with the full conversation transcript and a recommended response. The customer never gets a dead-end answer, and your agent picks up exactly where AI left off.
Bring every conversation into Salesforce.
Talk to our team — we'll show you how WatBox replaces three apps and lands every message, call, and AI insight on the right Salesforce record.
All channels — one platform
Level up WhatsApp Integration with Salesforce
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