Conversations on personal phones
Reps message customers from their own handsets. When someone leaves, the thread and often the relationship leaves with them.
The situation
Your customers are already on WhatsApp. Salesforce just can’t see it.
WatBox brings customer WhatsApp conversations into Salesforce so your team can own the relationship, keep the CRM current, and maintain the oversight your business needs.
Native Salesforce records
Connect messages to Leads, Contacts, Accounts and Cases.
Consent and visibility
Keep opt-in, ownership and conversation history in the CRM.
No side inbox drift
Reduce copy-paste work and keep the sales record current.
What breaks today
WhatsApp is active, but Salesforce is incomplete.
These are the gaps WatBox is designed to close when customer conversations move faster than CRM updates.
A shared inbox nobody reconciles
Messages sit in a separate tool while the CRM stays empty. Nobody updates two systems, so pipeline data quietly rots.
No audit trail when it matters
Branches, dealers and partners run their own numbers. No consent record, no oversight, nothing to show when compliance asks.
How WatBox connects WhatsApp conversations to Salesforce records
